{"xsrfToken":"a34d1300cc959eec244b00e625372b1eb84610fb_lout","branding":{"id":"6","key":"sup","name":"Dot App Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/16","theme":{"headerBGColor":"#050708","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1c262b","headerLinkHoverBGColor":"#1c262b","headerBadgeColor":"#1c262b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help you?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2e4a4a","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"sup","projectId":10019,"serviceDeskId":6,"name":"Dot App Support","description":"<p>Good day!<br> How can we be in help to you?</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"99","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Tell us your experience working with us</p>","icon":10495,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[17],"key":""},{"id":"91","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Error on unexpected results on seting up accounts, posting journals and banks</p>","icon":10476,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[15],"key":""},{"id":"92","name":"Request new features","descriptionHtml":"","callToAction":"Request new features","introHtml":"<p>Request a new functionality</p>","icon":10511,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[16],"key":""},{"id":"69","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Set up new account, posting a General Journal, Bank Reconciliation</p>","icon":10466,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[22],"key":""},{"id":"42","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Ask a question about system functionality</p>","icon":10466,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"43","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"45","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://dotapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Support Request"},{"id":15,"name":"Report a bug"},{"id":16,"name":"Request a new feature or service"},{"id":17,"name":"Send us your feedback"}],"orderMapping":{"17":[99],"15":[91],"16":[92],"22":[69],"9":[45,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d2d7fe0e-ea56-37f4-8e73-e226f8c6e2cf","appLinkName":"System Confluence","appLinkUrl":"https://dotapp.atlassian.net/wiki","spaceKey":"SLM","spaceName":"Software License Manager","spaceUrl":"https://dotapp.atlassian.net/wiki/spaces/SLM","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":6,"kbLinkDomainURLs":["https://dotapp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Contact us","userLanguageMessageWiki":"<p>Dear customers, you can contact us by: <br> 1) Ticketing system: submitting a support ticket below<br> 2) Phone: +359888280818<br> 3) Email: support@dotapp.biz</p>\n<p>We will reply your questions within 2 business days.</p>","defaultLanguageHeader":"Contact us","defaultLanguageMessage":"Dear customers, you can contact us by: \n1) Ticketing system: submitting a support ticket below\n2) Phone: +359888280818\n3) Email: support@dotapp.biz\n\nWe will reply your questions within 2 business days.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2VkZTliZS01ZGJjLTRiZGQtYmVjZi0wMTIwN2M2YjZiMWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ1NDMyMDYsIm5iZiI6MTc0NDU0MjAwNn0.8n3c1b9fvdPXeL3VxKvSYFTIewMmi9Zs7iGRGzfQwO4","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"5cede9be-5dbc-4bdd-becf-01207c6b6b1a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"52de451c-5ed3-495f-a8b8-e4fe221b3436","name":"Getting Started","description":"Start using Software Licenses Manager. Easy and quick way to set it up.","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/52de451c-5ed3-495f-a8b8-e4fe221b3436","lastUpdated":"1620150483548","createdAt":"1618304250656"},{"id":"a0c8fc94-f761-4201-ac15-0bb9bb01936a","name":"Contact Management","description":"Get familiar how to manage your contacts and customers correctly","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/a0c8fc94-f761-4201-ac15-0bb9bb01936a","lastUpdated":"1592143049946","createdAt":"1592142461222"},{"id":"f81a1de9-aa24-4b39-8227-d9f021b041cb","name":"Sales Process","description":"Sell a Software License Product. Register deal potential and follow a sales process","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/f81a1de9-aa24-4b39-8227-d9f021b041cb","createdAt":"1592213836981"},{"id":"fec90b4a-4d76-40e4-a2f3-153ef1b0293f","name":"Licenses Management","description":"Create and manage your software licenses","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/fec90b4a-4d76-40e4-a2f3-153ef1b0293f","lastUpdated":"1598511490546","createdAt":"1598509678524"},{"id":"7c4d2e59-e3ea-4e47-9e82-40986d6c5ea8","name":"Batch Licenses (OEM)","description":"Batch Licenses (OEM) usually follow special sales process. Find out everything you need to know about it in the category","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/7c4d2e59-e3ea-4e47-9e82-40986d6c5ea8","lastUpdated":"1638979923017","createdAt":"1592136976926"},{"id":"85b3363c-8cd6-45ef-8368-55dcb717adee","name":"Task Management","description":"Task overview, creating and managing task. Service Report.","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/85b3363c-8cd6-45ef-8368-55dcb717adee","lastUpdated":"1580816175375","createdAt":"1580222657962"},{"id":"67c12dad-4969-435b-9cac-487827c1e0d1","name":"Marketing","description":"Campaigns & Segments","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/67c12dad-4969-435b-9cac-487827c1e0d1","lastUpdated":"1620143777922","createdAt":"1618304600683"},{"id":"36c171b6-4e34-4e47-8c28-117c59e8de86","name":"Role Center and KPI","description":"Overview of the daily tasks and activities. Key Performance Indicators.","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/36c171b6-4e34-4e47-8c28-117c59e8de86","lastUpdated":"1587037881665","createdAt":"1587037706873"},{"id":"0787409c-9e5d-4488-b341-d88c42fabe67","name":"Accounting & Administration","description":"Find out more about some of the accounting procedures and admintrations","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/0787409c-9e5d-4488-b341-d88c42fabe67","lastUpdated":"1592143275433","createdAt":"1592143241862"},{"id":"a62f0d4e-1273-47a6-81ee-054ff01224a9","name":"Reseller Web Portal","description":"It provides a web platform to resellers and gives them the possibility to to manage their customers, quotes, offers, orders, invoices, licenses, etc.","categoryUrl":"https://dotapp.atlassian.net/servicedesk/customer/portal/6/topic/a62f0d4e-1273-47a6-81ee-054ff01224a9","createdAt":"1640100181927"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dotapp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a34d1300cc959eec244b00e625372b1eb84610fb_lout","baseUrl":"https://dotapp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dotapp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5cede9be-5dbc-4bdd-becf-01207c6b6b1a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"75f9f92db3fc42348790b39f44f396cf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}